Política de reembolso

RETURNS AND EXCHANGES

The Products are not returnable or exchangeable. We will only accept returns on a case-by-case basis. Please contact us at info@thegroomguru.com for any questions relating to returns. TheGroomGURU reserves the right to deny any returns or exchanges on any orders that have been shipped. Every case is independent and will be evaluated and decided based on our discretion.

OUT-OF-STOCK (BACK-ORDER) PRODUCTS

If a Product is out of stock (back-order), we will cancel and issue a refund for the Product(s). We cannot process any exchanges for the Product(s) that is out of stock.

CONTACT US

If you have any questions or concerns regarding your order, please contact us. We typically reply within 24-48 Hours.

• Chat: start a chat on www.thegroomguru.com (Typically live representative available 10am-2pm)

• Email: INFO@THEGROOMGURU.COM

• Phone: (929) 822-4513

REFUNDS

 What if my item is damaged or defective?

• Damaged items may be covered under shipping insurance. Please contact us at  info@thegroomguru.com for assistance. Review our Shipping Policy for insurance coverage information.

   

• If your item is a GroomGURU-branded product and there is something wrong with the item you received, you can contact us directly.