Shipping policy

SHIPPING POLICY

All of our orders are shipped either via USPS or UPS. You will receive an email update with your tracking number once your order has shipped.

DELIVERY TIMES

TheGroomGURU strives to process all orders submitted by noon Monday - Friday the same day by 5pm. In general, all orders are processed within 48-72 hours, after receipt. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.

Domestic shipments (lower 48 states only)

Shipment method	Estimated delivery time	Process time
USPS Ground Advantage*	2-5 business days	48-72 Hours Max
USPS Priority Mail*	1-3+ business days	48-72 Hours Max
USPS Priority Mail Express	1-2 days guaranteed	48-72 Hours Max
UPS Ground	1-5 business days	48-72 Hours Max
UPS 3 Day Select	3 business days	48-72 Hours Max
UPS 2nd Day Air	2 business days	48-72 Hours Max
UPS Next Day Air	1 business day	48-72 Hours Max
USPS Priority Mail	2 to 9 business days	48-72 Hours Max

*Service is subject to shipping delays. Delivery times are estimates and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.

NOTE: Please note that certain products like Aerosols such as “Andis Cool Care” or other compressed air type products must be shipped via USPS Ground Advantage. This is to follow rules and regulations set by the shipping companies.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a tracking email within 24-72 hours. Please allow USPS and UPS up to 48 hours to reflect updates on their tracking page.

DAMAGES AND MISSING ORDERS

If you received damaged Products in your order, or if the order appears to be lost during shipping, contact TheGroomGURU first. Do not attempt to file a claim with USPS and/or UPS yourself. TheGroomGURU will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.

If the Products in your order arrive damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 5 days of delivery.

Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.

Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with TheGroomGURU. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.

Customers may need to allow carrier to inspect the packaging and products damaged during delivery. This may be a requirement by the carrier in order to process an payout the damage claim. Customers who do not cooperate will forfeit any claim compensation.

LOST OR STOLEN ITEM

We are not responsible for any item lost or stolen after the package has been delivered by a carrier (USPS or UPS).

WRONG PRODUCT

If you received the incorrect Product, please contact us within 5 business days of receiving the Product for us to investigate the matter. We require you to take a picture of the incorrect Product and e-mail it to us to verify that you received the wrong Product. Once this is verified, we will e-mail you a UPS pre-paid return label for you to send the incorrect Product back to us. Upon receipt of the incorrect Product and verification that it was incorrect, we will ship out the correct Product. If we do not receive the Product within 30 calendar days of you contacting us we will void out the return label and reject the incorrect Product claim.

CHANGING AN ORDER

You may request to change your shipping address or shipping method once you submit your order. However, we cannot make any changes to the Products or your order once the order is submitted, as described in the Subscription Agreement. To make changes to your shipping address or shipping method, please contact us immediately at info@TheGroomGURU with Subject Order# during business hours. Please, have your order number or customer number ready for better assistance.

INSURANCE COVERAGE

All of our shipments are insured up to $100 by default. Additional insurance may be purchased by the Customer. It is important to note that we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 1 month from the date of the shipment. For damaged shipments, we must file the claim within 7 calendar days of delivery.

Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.

For missing packages, certain carriers, such as USPS request different amounts of time to allow for delivery, which is listed in the table below:

Service	File After
Priority Mail	15 days
Ground Advantage	15 days
Priority Mail Express	7 days

UPS may have other rules and time frames that TheGroomGURU will abide by prior to filing a claim.

GOOD FAITH COOPERATION

When an insurance claim needs to be filed for a shipment, both TheGroomGURU and you acknowledge both parties' respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.